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An engagement is an active product relationship between Nordiska and a customer — for example a credit card or a savings account. An engagement is created once an onboarding application for that product has been approved and the customer has signed the relevant agreement. From that point on, the engagement is the entity that subsequent operations act on. For a card engagement that includes things like a Credit Limit Increase. Every engagement is identified by an engagementId, which is delivered on the relevant onboarding-completion webhook and returned on subsequent API responses. The partner should persist this ID and use it whenever a customer-initiated action targets the existing product relationship.

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Lifecycle

  1. Onboarding — The customer applies for a product. See Onboarding for the card flow. On approval and signing, an engagement is created for that product.
  2. Active engagement — The customer uses the product. The partner can initiate operations against the engagement, such as a Credit Limit Increase on a card engagement.
  3. Closure — The engagement ends when the product relationship is terminated (closed by the customer, defaulted, or otherwise wound down).

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Operations on a card engagement